ProxySG 6.6 Diagnostics and Troubleshooting

Planifiée

The ProxySG 6.6 Diagnostics and Troubleshooting course provides a structured approach to diagnosing and solving common troubleshooting issues related to ProxySG deployments. The course will emphasize handson experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG.

Delivery Method

Instructor-led and Virtual Academy

Who Should Attend

This course is for IT network or security professionals who have practical experience with the ProxySG in the field and wish to master the advanced network security of the ProxySG.

Prerequisites

You must have working knowledge of ProxySG Administration and should possess advanced knowledge of networking, security, and authentication.

Hands-On

This course includes practical hands-on exercises that enable you to test your new skills and begin to use those skills in a working environment.

Course Objectives

By the completion of this course, you will be able to:

• Describe the troubleshooting methodology as recommended by Symantec.

• Diagnose and solve a variety of access and performance issues using tools such assysinfo files, packet captures, and policy traces.

Module 1 ProxySG Secure Web Gateway—Overview of Typical Troubleshooting Issues
• Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency

• Introduction to how to use sysinfo files to gain useful troubleshooting information
Module 2 Troubleshooting Issues Related to External Dependencies
• Methods for diagnosing and solving authentication issues

• Methods for diagnosing and solving DNS issues
Module 3 Troubleshooting SSL Interception Issues
• Methods for diagnosing and solving issues related to SSL interception
Module 4 Troubleshooting Performance Issues Related to Policy Efficiency
• Methods for optimizing performance through tips for creating more efficient policies